Terms and conditions

1. Scope of application

For all business relations between Hightech Live Escape GmbH, Prinzenstr. 27, 12105 Berlin (hereinafter named MIRACULUM) and the customer solely the following general terms and conditions apply. Any other terms and conditions of the customer will not become a contractual part even if MIRACULUM does not expressly contradict.

2. Offers, ordering process, conclusion of contract, correction of input errors, storage of contract text

2.1 Tickets and vouchers for MIRACULUM can be purchased through our website www.miraculum-berlin.de or during our opening hours in our venue. Only adults are entitled to purchase.

2.2 The ticket and voucher offers in our webshop represent a non-committal invitation to order tickets or vouchers for MIRACULUM. By clicking the “Order now” button, the customer makes a legally binding offer to purchase the tickets or vouchers in the shopping cart. Before sending the order, the customer can review and change the data at any time. Required fields are marked with an asterisk (*). The contract comes into existence only by our declaration of acceptance, with a separate, further e-mail (booking confirmation). With the booking confirmation, the customer receives the tickets, which allows access to the booked game. In the event that the customer has ordered a voucher, the customer will be given the voucher code in the booking confirmation e-mail, allows the customer or the person who receives the value voucher to deduct the voucher amount when buying tickets for MIRACULUM.

2.3 The customer must ensure that the e-mail address provided by the customer for the order processing, is appropriately configured (eg with regard to the SPAM filter) and has sufficient free space.

2.4 During the ordering process, the customer can correct false input at any time by clicking on the fields.

2.5 The information from the ordering process is transmitted to the customer again with an e-mail confirmation of the order.

3. Prices, terms of payment

3.1 The prices stated in our webshop are inclusive of the statutory value-added tax.

3.2 The payment of tickets and vouchers ordered in our webshop can be made by credit card (VISA and Mastercard), immediate payment, PayPal, Giropay, iDeal, Bancontact or on-site in cash or with debit card/credit card. We reserve the right to accept and refuse additional payment methods in individual cases.

4. Right of revocation

Pursuant to paragraph 312g section 2 sentence 1 No. 9 BGB (German Civil Code), there is no right of revocation for contracts for the provision of services in connection with leisure activities if the contract provides for a specific date or period. Therefore, the purchase of tickets for MIRACULUM can not be revoked by the customer.+

5. Booking conditions

5.1 MIRACULUM offers team games for people from 5 to 99 years. From the age of 8, children are considered full-paying adults and can play the game “The Golden Phoenix” without an adult after we give our approval. Children under 8 years are free to participate in MIRACULUM games with their family, as long as the maximum capacity of the mission is not exceeded.

5.2 MIRACULUM is entitled to refuse access to our venue to visitors if there is a fear that the person(s) will disrupt the general business or bother other visitors due to alcohol or drug use or other reasons. Reimbursement of the ticket price or voucher value will not be made in these cases.

5.3 Please note that MIRACULUM is a live event. Since the MIRACULUM games are specially prepared for each booking and are blocked for the booked period, it is your responsibility to appear punctually to the booked period. In the case of delays, MIRACULUM reserves the right to refuse admission to the relevant games. The ticket expires without any claim for reimbursement.

5.4 It is not permitted to bring along food and drinks.

5.5 It is prohibited to use bulky or hazardous objects, fireworks or other pyrotechnic articles, weapons and dangerous tools, spray cans, sound instruments, laser pens, bottles, tins, drugs or to bring animals – except for those which are necessary for physical or mental disability.

5.6 It is not permitted to carry cell phones, picture, film and sound recording equipment.

5.7 It is not permitted to make sound, image or film recordings during the games or at the premises or to transfer or disseminate such recordings in whole or in part via the Internet or other media (including mobile radio).

5.8 Significant or repeated violations of the law or these conditions may be punished with removal from the MIRACULUM venue without reimbursement of the ticket price or voucher value and with a ban on the venue.

6. Performance changes

Deviations from the content and changes to the games after booking shall only be made if necessary, insofar as they are not significant and do not significantly affect the overall content or effect of the booked mission.

7. Sound, image and film recordings

MIRACULUM is entitled to create sound, image and film recordings during the games from the customer as well as from his / her fellow players, which are necessary for the performance of the game.

8 Warranty, Liability

8.1 Customer claims for damages are excluded. Excluded from this are claims for damages by the customer from injury to life, limb, health or from the breach of essential contractual obligations (cardinal obligations) as well as liability for other damages resulting from an intentional or grossly negligent breach of duty by MIRACULUM, its legal representatives or vicarious agents based. The customer plays at his own risk.

8.2 In the event of a breach of essential contractual obligations, MIRACULUM, or its legal representatives and vicarious agents, shall only be liable for the foreseeable damage typical of the contract if this was caused by simple negligence, unless the customer is concerned with claims for damages resulting from injury to life, body or health.

8.3 MIRACULUM does not assume any duty of care and is therefore not liable for lost wardrobe items or for lost or lost valuables.

9. Offsetting, Contractual Language, Applicable Law and Jurisdiction

9.1 The customer is entitled to offset only if his claim is undisputed or legally established, unless it is a claim from the same contractual relationship. The customer is entitled to a right of retention only if his counterclaim is based on the same contractual relationship.

9.2 The contract is concluded in German language. All disputes arising from the legal relationship between the customer and us are subject to the law of the Federal Republic of Germany. In the case of consumers, this choice is valid only in so far as the protection afforded by mandatory provisions of the law of the country in which the consumer has his habitual residence is not withdrawn. The validity of UN purchasing law is excluded.

9.3 Jurisdiction is the place of business of MIRACULUM if the customer is a merchant, a legal person of public law or a public special fund.

10. Customer Conduct

10.1 It is not permitted to bring food and drinks into the event room or to consume food and drinks you have brought with you on the entire MIRACULUM site.

10.2 The customer undertakes to handle the furnishings and inventory with care throughout the entire MIRACULUM site during their stay. MIRACULUM may and will charge the customer for any culpable damage.

10.3 The customer undertakes to follow the instructions of the staff.

10.4 Smoking is strictly prohibited on the entire MIRACULUM site.

10.5 Animals do not have access to the MIRACULUM premises and must remain outside.

10.6 The event rooms at MIRACULUM are not barrier-free. In the event of any impairments, the customer must inquire about the possibility of using MIRACULUM in advance.

10.7 MIRACULUM may deny access to one or more customers if there is reason to fear that the person(s) affected will disrupt the course of the performance or general business operations or bother other visitors due to alcohol or drug consumption or for other reasons.

10.8 The customer undertakes not to ignite any open fire on the MIRACULUM premises (e.g. using a lighter).

Last update: March 2022

Right of withdrawal

You have the right to revoke this contract within a period of fourteen days without giving reasons.

The period of revocation starting with the date of conclusion of the contract. To exercise your right of revocation, you must contact us (Hightech Live Escape GmbH, Prinzenstr. 27, 12105 Berlin, E-Mail: info@miraculum-berlin.de) by means of a clear statement (e.g. a letter send by post or an e-mail) about your decision to revoke this contract. You can use the enclosed sample revocation form, but this is not required.

In order to maintain the revocation period, it is sufficient that you send the notification of the exercise of the right of revocation before the end of the revocation period.

Consequences of revocation

If you revoke this agreement, we will pay you all the payments we have received from you. Including the delivery costs (except the additional costs resulting from the fact that you have chosen a different type of delivery than the most favourable standard delivery offered by us) immediate, latest within a period of fourteen days from the date on which the notice of revocation of this contract has been received by us.

For such repayment, we use the same payment you used in the original transaction, unless you have expressly agreed otherwise; you will not be charged for these repayment fees.

If you have requested that the services are commenced during the period of revocation, you have to pay us a reasonable amount that equals the proportion of the services already provided, in comparison with the total scope of the services provided for in the contract, to the time when you inform us about the exercise of the right of revocation regarding this contract.